This is a quote from a show I'm watching and it made me think about how often now I say something similar. I complain about someone and then stop and say, "But her (or his) heart is in the right place." It does matter.
I think I'm getting more mellow with age. Things that people do that would previously have made me have a hard time liking them in any way, shape or fashion just don't affect me that same way anymore. I do still have a reaction to what they do, and sometimes an overreaction. The difference is I can still think with love about the person, and remember their heart is in the right place.